Coaching manager

Today, the so-called 'soft skills' are often the most important, particularly when people go into a leadership and management role. Supporting people, communicating effectively with them, delegating, helping them develop in their own careers and so much more are all part of the role of a top-class modern leader that people want to follow.

The course can be tailored to meet the specific needs of a company and the managers involved.

All the sessions below are modular and can be mixed and matched to create the perfect training for each person and / or company.

The role of the team leader

• The role of a team leader in the organisation. What's different?
• Difference between management and leadership - a Self-Perception Inventory
• The role of the team leader in managing the task / individual / team responsibilities
• Understanding personal strengths and authentic leadership style
• The foundations of leadership and the practice of leadership
• An insight into the needs and strengths of others
• Leadership styles and their impact in varying situations, developing a Helicopter mind

The team leader as coach

• Running your own Tribe
• What is coaching? A straight-forward definition of what coaching is and what it is not
• The core principles of coaching - listen; hear; respond accordingly
• The skill of active listening
• Why is coaching an effective management strategy?
• The use of critical questions and how they can be successful
• Coaching Practice - coaching sessions to put into practice what is being learned with an opportunity to feedback and reflect
• When and how to coach - Hints and tips for a coaching conversation, both development and day-to-day

Building high-performance teams

• Identify the characteristics of high performance teams
• The balance and relationship between productivity and motivation
• Team development cycle:
  • Establishing team norms, vision and values
  • Establishing roles and responsibilities
• Resolving conflict and steer the team to a collaborative way of working by building trust and respect
• How to set team goals and motivate the team as well as individuals that improve overall performance
• Team dynamics and how to recruit effectively to provide balance and strength to the team
• Time Stealers - more productive and effective use of time
• Manage an effective team meeting

Powerful communications

• The communication process
• Communication skills
• Communicate to influence
• Dealing with different people and difficult conversations

Managing high performance

• Individual needs and triggers
• Techniques for providing feedback and setting goals for poor performance
• The Force Field Analysis Chart - how people respond to change
• An understanding of the difference between counselling and coaching for performance
• Different intervention techniques
• Ways of measuring performance against agreed benchmarks and goals. A pro-active approach to performance management
• The skills to delegate both upwards and downwards using the stewardship model